Up-selling refers to which practice?

Up-selling refers to which practice?

• A. Technique that suggests lower prices
• B. Technique that suggests a larger size
• C. Technique that accelerates service
• D. Technique that reduces portion

Answer: (B)

Up-selling is about nudging a customer toward a higher-value choice to increase the sale. In this context, suggesting a larger size directly aims to raise the amount the customer spends while still delivering value, which is why it’s the best example. It isn’t about cutting prices, speeding up service, or shrinking portions—those are discounts, efficiency moves, or downsizing, none of which focus on increasing the sale amount. When done well, it offers a genuine upgrade that fits what the customer already wants.

Up-selling is about nudging a customer toward a higher-value choice to increase the sale. In this context, suggesting a larger size directly aims to raise the amount the customer spends while still delivering value, which is why it’s the best example. It isn’t about cutting prices, speeding up service, or shrinking portions—those are discounts, efficiency moves, or downsizing, none of which focus on increasing the sale amount. When done well, it offers a genuine upgrade that fits what the customer already wants.